Flexible Payment Options Available

We know many of you may be impacted in a variety of ways by the Coronavirus crisis. Our long-held practices and policies enable us to provide flexible financial assistance to individuals and businesses in need during during times like these. 

If you have been impacted by the Coronavirus and are having difficulty in paying your account, we sympathise with you. We appreciate every situation is different, and there are a number of options available to assist you. These include:

  • Ability to pay via monthly instalments via Smart AR Funding
  • Payment plan options you can discuss with our Office Manager Rachel Stafford

Please contact our office on 9887 8751 if you would like to discuss alternative payment arrangements for your account.

Other Debts
If you are finding it difficult to meet payments for other personal, household or store loans, or loans taken out for purchasing, renovating or improving residential investment properties, credit legislation may allow for variations to the loan contract terms and conditions. To request a hardship variation to a loan contract due to the financial impact of the Coronavirus, you can amend this Hardship Claim letter template and send it to your creditor to get the process underway.

If you would like any assistance or advice about your financial situation, please call us on 9887 8751 or simply send us an email.